Customer-Provided Item Embroidery

Already have an item you’d like embroidered? This listing is for customers who are providing their own apparel or item for embroidery.

Choose your Embroidery Type from the available options and complete the personalization information for your design. Pricing is based on the embroidery type, size, placement, and design complexity selected.

Before Ordering

Please make sure your item is suitable for embroidery. Most shirts, sweatshirts, jackets, hats, bags, towels, and similar items can be embroidered, but some fabrics, materials, seams, pockets, or construction may make certain placements unavailable.

If you are unsure whether your item can be embroidered, please message me before placing your order.

I reserve the right to decline an item or embroidery placement if I do not feel it can be embroidered safely or produce a quality finished result.

Logos & Custom Designs

If you are providing a business logo, custom artwork, or another design that has not previously been prepared for embroidery, a digitizing fee may apply.

Digitizing converts your artwork into a file specifically created for an embroidery machine. A standard image file such as a PNG, JPG, or PDF is not automatically embroidery-ready.

Any applicable digitizing or specialty design fees will be discussed before embroidery begins.

Personalization

Please carefully enter all names, initials, wording, thread colors, placement requests, and other personalization details when ordering.

Personalization will be completed using the information submitted with your order. Please double-check spelling, capitalization, and other details before checkout.

If additional information is needed, I will contact you before beginning your order.

Getting Your Item to Me

Customer-provided items may either be:

• Dropped off locally in Wichita, KS

• Shipped to MaddieTayEmbroidery and Co.

Local drop-off instructions will be provided after your order is placed.

If you are shipping your item to me, the mailing address and shipping instructions will be provided after ordering. Customers are responsible for the cost of shipping their item to me.

I highly recommend using a shipping method that includes tracking and securely packaging your item.

MaddieTayEmbroidery and Co. is not responsible for customer-provided items that are lost, delayed, or damaged while being shipped to me.

Turnaround Time

Please allow approximately 2–3 weeks for your embroidery order to be completed.

Turnaround time begins once:

1. Your order has been paid in full, and

2. I have physically received your item.

Time spent waiting for your item to be dropped off or delivered does not count toward the turnaround time.

Larger orders, specialty projects, or particularly detailed designs may require additional processing time. If your order requires a different turnaround time, I will communicate that with you.

Return Shipping

If you are not picking your completed order up locally, return shipping will be required.

Return shipping may be charged at checkout or invoiced separately depending on the order.

Please make sure your shipping address is correct before your completed item is mailed.

Customer-Provided Item Disclaimer

I take great care when working with every customer-provided item. However, embroidery involves needles, machinery, stabilizers, hooping, adhesives, heat, and other processes that carry a small risk of accidental damage.

By purchasing this listing and providing your own item for embroidery, you acknowledge and agree that MaddieTayEmbroidery and Co. is not responsible for replacing or reimbursing customer-provided items in the unlikely event that an item is damaged during the embroidery process.

This includes, but is not limited to, accidental holes, tears, marks, discoloration, fabric damage, equipment-related damage, or other unexpected issues that may occur while completing the embroidery.

Please do not provide irreplaceable, highly valuable, one-of-a-kind, or extremely sentimental items unless you are comfortable accepting this risk.

Placement & Finished Appearance

Embroidery placement is completed as accurately and consistently as possible. Because every garment and item is constructed differently, exact placement may vary slightly.

Embroidery can also cause minor puckering, impressions from hooping, or temporary marks from stabilizers or adhesives. These are normal parts of the embroidery process and typically lessen with wear or washing when appropriate for the item.

Final Sale

Customer-provided embroidery orders are personalized specifically for you and are therefore final sale once embroidery has begun.

Returns, exchanges, and refunds are not accepted for change of mind, incorrect personalization submitted by the customer, or dissatisfaction with choices such as thread color, font, placement, or design that were approved or selected during ordering.

If I make an error on your embroidery, please contact me so I can determine the best way to make it right.

Important

By placing an order for customer-provided item embroidery, you confirm that you have read and agree to the information and policies listed above.

Thank you for trusting MaddieTayEmbroidery and Co. with your custom piece! 🤍