Customer-Provided Item Policy

MaddieTayEmbroidery is happy to embroider customer-provided items. Because these items are supplied by the customer, there is a small risk of damage during the embroidery process.

Embroidery is completed using computerized machinery, needles, stabilizers, hooping, and other processes. While every effort is made to handle your item with care, accidental damage may occasionally occur.

If a customer-provided item is damaged during embroidery, MaddieTayEmbroidery is not responsible for replacing or reimbursing the item. Any damaged item will be returned to the customer.

Please do not provide sentimental, irreplaceable, vintage, or extremely valuable items for embroidery.

By submitting a customer-provided item and agreeing to this policy, you acknowledge and accept the risks associated with embroidery on customer-supplied items and agree not to hold MaddieTayEmbroidery responsible for loss or damage to the item.