{"product_id":"customer-provided-item-embroidery","title":"Customer-Provided Item Embroidery","description":"\u003ch1\u003eCustomer-Provided Item Embroidery\u003c\/h1\u003e\n\u003cp\u003eAlready have an item you’d like embroidered? This listing is for customers who are providing their own apparel or item for embroidery.\u003c\/p\u003e\n\u003cp\u003eChoose your \u003cstrong\u003eEmbroidery Type\u003c\/strong\u003e from the available options and complete the personalization information for your design. Pricing is based on the embroidery type, size, placement, and design complexity selected.\u003c\/p\u003e\n\u003ch2\u003eBefore Ordering\u003c\/h2\u003e\n\u003cp\u003ePlease make sure your item is suitable for embroidery. Most shirts, sweatshirts, jackets, hats, bags, towels, and similar items can be embroidered, but some fabrics, materials, seams, pockets, or construction may make certain placements unavailable.\u003c\/p\u003e\n\u003cp\u003eIf you are unsure whether your item can be embroidered, please message me \u003cstrong\u003ebefore placing your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eI reserve the right to decline an item or embroidery placement if I do not feel it can be embroidered safely or produce a quality finished result.\u003c\/p\u003e\n\u003ch2\u003eLogos \u0026amp; Custom Designs\u003c\/h2\u003e\n\u003cp\u003eIf you are providing a business logo, custom artwork, or another design that has not previously been prepared for embroidery, a \u003cstrong\u003edigitizing fee may apply\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eDigitizing converts your artwork into a file specifically created for an embroidery machine. A standard image file such as a PNG, JPG, or PDF is not automatically embroidery-ready.\u003c\/p\u003e\n\u003cp\u003eAny applicable digitizing or specialty design fees will be discussed before embroidery begins.\u003c\/p\u003e\n\u003ch2\u003ePersonalization\u003c\/h2\u003e\n\u003cp\u003ePlease carefully enter all names, initials, wording, thread colors, placement requests, and other personalization details when ordering.\u003c\/p\u003e\n\u003cp\u003ePersonalization will be completed using the information submitted with your order. Please double-check spelling, capitalization, and other details before checkout.\u003c\/p\u003e\n\u003cp\u003eIf additional information is needed, I will contact you before beginning your order.\u003c\/p\u003e\n\u003ch2\u003eGetting Your Item to Me\u003c\/h2\u003e\n\u003cp\u003eCustomer-provided items may either be:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eDropped off locally in Wichita, KS\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eShipped to MaddieTayEmbroidery and Co.\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eLocal drop-off instructions will be provided after your order is placed.\u003c\/p\u003e\n\u003cp\u003eIf you are shipping your item to me, the mailing address and shipping instructions will be provided after ordering. Customers are responsible for the cost of shipping their item to me.\u003c\/p\u003e\n\u003cp\u003eI highly recommend using a shipping method that includes tracking and securely packaging your item.\u003c\/p\u003e\n\u003cp\u003eMaddieTayEmbroidery and Co. is not responsible for customer-provided items that are lost, delayed, or damaged while being shipped to me.\u003c\/p\u003e\n\u003ch2\u003eTurnaround Time\u003c\/h2\u003e\n\u003cp\u003ePlease allow approximately \u003cstrong\u003e2–3 weeks\u003c\/strong\u003e for your embroidery order to be completed.\u003c\/p\u003e\n\u003cp\u003eTurnaround time begins once:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp\u003eYour order has been paid in full, \u003cstrong\u003eand\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003eI have physically received your item.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eTime spent waiting for your item to be dropped off or delivered does not count toward the turnaround time.\u003c\/p\u003e\n\u003cp\u003eLarger orders, specialty projects, or particularly detailed designs may require additional processing time. If your order requires a different turnaround time, I will communicate that with you.\u003c\/p\u003e\n\u003ch2\u003eReturn Shipping\u003c\/h2\u003e\n\u003cp\u003eIf you are not picking your completed order up locally, return shipping will be required.\u003c\/p\u003e\n\u003cp\u003eReturn shipping may be charged at checkout or invoiced separately depending on the order.\u003c\/p\u003e\n\u003cp\u003ePlease make sure your shipping address is correct before your completed item is mailed.\u003c\/p\u003e\n\u003ch2\u003eCustomer-Provided Item Disclaimer\u003c\/h2\u003e\n\u003cp\u003eI take great care when working with every customer-provided item. However, embroidery involves needles, machinery, stabilizers, hooping, adhesives, heat, and other processes that carry a small risk of accidental damage.\u003c\/p\u003e\n\u003cp\u003eBy purchasing this listing and providing your own item for embroidery, you acknowledge and agree that \u003cstrong\u003eMaddieTayEmbroidery and Co. is not responsible for replacing or reimbursing customer-provided items in the unlikely event that an item is damaged during the embroidery process.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis includes, but is not limited to, accidental holes, tears, marks, discoloration, fabric damage, equipment-related damage, or other unexpected issues that may occur while completing the embroidery.\u003c\/p\u003e\n\u003cp\u003ePlease \u003cstrong\u003edo not provide irreplaceable, highly valuable, one-of-a-kind, or extremely sentimental items\u003c\/strong\u003e unless you are comfortable accepting this risk.\u003c\/p\u003e\n\u003ch2\u003ePlacement \u0026amp; Finished Appearance\u003c\/h2\u003e\n\u003cp\u003eEmbroidery placement is completed as accurately and consistently as possible. Because every garment and item is constructed differently, exact placement may vary slightly.\u003c\/p\u003e\n\u003cp\u003eEmbroidery can also cause minor puckering, impressions from hooping, or temporary marks from stabilizers or adhesives. These are normal parts of the embroidery process and typically lessen with wear or washing when appropriate for the item.\u003c\/p\u003e\n\u003ch2\u003eFinal Sale\u003c\/h2\u003e\n\u003cp\u003eCustomer-provided embroidery orders are personalized specifically for you and are therefore \u003cstrong\u003efinal sale once embroidery has begun\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eReturns, exchanges, and refunds are not accepted for change of mind, incorrect personalization submitted by the customer, or dissatisfaction with choices such as thread color, font, placement, or design that were approved or selected during ordering.\u003c\/p\u003e\n\u003cp\u003eIf I make an error on your embroidery, please contact me so I can determine the best way to make it right.\u003c\/p\u003e\n\u003ch2\u003eImportant\u003c\/h2\u003e\n\u003cp\u003eBy placing an order for customer-provided item embroidery, you confirm that you have read and agree to the information and policies listed above.\u003c\/p\u003e\n\u003cp\u003eThank you for trusting \u003cstrong\u003eMaddieTayEmbroidery and Co.\u003c\/strong\u003e with your custom piece! 🤍\u003c\/p\u003e","brand":"MaddieTayEmbroidery","offers":[{"title":"Default Title","offer_id":47723660247189,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0774\/8793\/1541\/files\/ChatGPTImageAug13_2026at11_14_32PM_1aa877fa-6ff1-4fa4-892a-06e150dc84c6.png?v=1786680997","url":"https:\/\/maddietayembroidery.com\/products\/customer-provided-item-embroidery","provider":"MaddieTayEmbroidery","version":"1.0","type":"link"}